FREQUENTLY ASKED QUESTIONS

PICK UP/DELIVERY

Ans: Choose a service and pickup time as per your convenience. Recharge your wallet for digital payments . Our Laundry Pilot will take care of the rest.
Ans: Calling at our customer care number ( +91 8449362772 ) and we will reschedule it. Note: It is only possible to reschedule your slot on the same day.
Ans: We take 48 Hours for order of Laundry, Steam Ironing and Premium Laundry Services and 5 days for Dry Cleaning service.
Ans: You can reach us at our customer care Number ( +91 84482772 ) from 11:00 AM to 8:00 PM ( Except Wednesdays) or write us at info@xpresslaundromat.in
Ans: Our laundry Pilots & quality controls managers are hand picked professionals. The safety of personal items is in our top priority. We would happy to take any special instructions for your order at the time of the pickup.

WASHING

Ans: From your doorsteps, your clothes reach to our Laundromats through the Delivery Pilot. Where they are Checked by our quality control manager and a temporary Tag is attached to each and every cloth to avoid misplacement . We have state of the art machines which wash and dry your clothes using the best International Detergents. The laundry is then folded or steam Ironed as per instruction. And then delivered back you clean .
Ans: Minimum order value is Rs. 100/-.
Ans: White Clothes Generally require a lot more attention and special treatment. To get best results , all whites are separated from the color clothes and washed separately under specialised conditions and detergents .
Ans: Book Laundry and Dry-cleaning order separately as per the instructions of the garment. In case any cloth given in laundry needs to be dry cleaned on Given in Premium Laundry , we will inform you of the same.
Ans: If our laundry specialist discovers that it would not be sensible to wash a certain textile, we will contact you and take permissions to continue.
Ans: You can mention about any spots/stain, special treatment or delicate nature of cloth to the laundry pilot at the time of pickup and we can arrange special treatment for them.
Ans: Some dark colored clothes have this tendency to bleed out color and light color garments are most susceptible to catch this bled color.To avoid this we wash the Whites, Darks and the coloured clothes separately .In case you are aware of any particular cloth that bleeds color bleeds please inform our Laundry Pilot the same.

PAYMENT

Ans: You can pay digitally online through our payment gateways using Net Banking,Paytm , Debit Card , Credit Cards and UPI and many more options. You can also visit the store and Pay in Cash.
Ans: No need to search your pockets for that extra bit, we motivate our boys with ample incentives!
Ans: We send regular Discount Coupons through Emails and SMS’s. You can apply the coupons while placing order to avail discounts.
Ans: Find your unique Referral code in the ‘Referral code section’ of the Profile Section.As your friends to register using the given referral code and earn some reward for yourself and your friend.